Privacy Policy

Information you provide. Our estimate and contact forms may ask for your name, phone number, email address, preferred contact method, the plumbing service you need, and comments about your project. If you call us, book service, or otherwise communicate with us, we may also receive the information you choose to provide about your property, requested work, scheduling, and service needs.

Please do not submit Social Security numbers, financial account credentials, medical information, or other sensitive information through the website contact form.

Information collected automatically. When you use the website, our systems and service providers may receive technical and usage information such as your Internet Protocol address, browser and device type, operating system, referring page, pages viewed, approximate location derived from IP address, timestamps, cookie identifiers, and interactions with forms, phone links, and booking links.

We may disclose information to vendors and service providers that help us operate the website and business, including website hosting and security providers, WordPress and form technology providers, analytics and advertising providers, online scheduling platforms, email delivery services such as Brevo, and professional advisers. These parties may process information only for the services they provide to us or as otherwise permitted by their agreements and applicable law.

We may also disclose information when reasonably necessary to comply with law or legal process, protect rights or safety, investigate fraud or misuse, enforce agreements, or complete a merger, financing, sale, or transfer of all or part of the business.

We do not sell personal information for money. Some privacy laws use broader definitions of “sale” or “sharing” that may include certain analytics or advertising technologies. You may limit those technologies through browser controls and Google’s advertising settings. If applicable law gives you an additional right to opt out, contact us using the information below and we will evaluate and respond to the request as required.

We retain information for as long as reasonably necessary for the purposes described in this policy, including responding to requests, providing services, maintaining business and warranty records, resolving disputes, securing our systems, and meeting tax, accounting, insurance, and legal obligations. Retention periods vary based on the type of information and the reason it was collected.

We use reasonable administrative, technical, and physical safeguards designed to protect information. No website, transmission method, or storage system is completely secure, however, and we cannot guarantee absolute security. Do not send sensitive or confidential information through an unsecured website form.

You may choose not to submit a website form and may contact us by phone instead. You can also control cookies through your browser and manage certain Google advertising preferences through My Ad Center.

Depending on where you live, applicable law may give you rights to request access to, correction of, deletion of, or a copy of certain personal information, or to object to or restrict certain processing. To make a request, contact us using the information below. We may need to verify your identity and may retain information when permitted or required by law.